Once For All UK

The role involves making high-volume outbound calls to construction professionals to gather and verify project and tender information. The researcher is responsible for updating internal systems and maintaining relationships with industry decision-makers to provide market intelligence.

The role focuses on maximizing customer retention and minimizing churn by proactively engaging at-risk customers using ChurnZero. Responsibilities include conducting product demos, providing system training, and acting as the voice of the customer for the product team.

The Customer Success Manager is responsible for ensuring annual customer renewals by building strong relationships and demonstrating product value. They act as the primary point of contact, managing onboarding, training, and gathering customer feedback for the product team.