Omnisend

Act as a trusted advisor for top-tier ecommerce customers to increase revenue through digital marketing strategies and proactive guidance. Manage client onboarding, conduct quarterly business reviews, and provide feedback to product teams for platform improvements.

Lead and coach a team of Account Experts while overseeing the Chinese-speaking book of business to ensure customer health and retention. Drive regional execution of customer success strategies and manage high-value or at-risk accounts in the APAC region.

Contribute significantly to product development decisions and design, develop, and test features. Resolve technical challenges for seamless system functionality and optimal performance.