The Account Expert will act as a trusted advisor to top-tier customers, developing digital marketing strategies to increase revenue and drive success. They will also manage client onboarding, conduct quarterly business reviews, and provide ongoing strategic guidance to ensure business goals are met.
The Team Lead of Account Experts will lead and coach a team while overseeing the Chinese-speaking book of business to ensure customer health and retention. They are responsible for driving CS strategy, managing escalations, and ensuring APAC customers successfully achieve their goals with the platform.
You will manage the full sales cycle for small to mid-sized ecommerce businesses, from initial inbound and outbound prospecting to closing deals. You will also collaborate cross-functionally to deliver product demonstrations and maintain accurate sales data in the CRM.
You will act as a trusted advisor for top-tier customers, developing digital marketing strategies to drive revenue growth. Additionally, you will manage client onboarding, conduct regular performance reviews, and provide strategic guidance to ensure business goals are met.
