Omnisend

Lead and coach a team of Account Experts while overseeing the Chinese-speaking book of business to ensure customer health and retention. Drive regional execution of customer success strategies and manage high-value or at-risk accounts in the APAC region.

You will act as a trusted advisor to top-tier customers, developing digital marketing strategies to increase their revenue. Additionally, you will manage client onboarding, provide ongoing strategic guidance, and collaborate with internal teams to improve platform engagement.

The role involves significant contribution to product development decisions, including designing, developing, and testing features for core business growth systems like billing and pricing. Responsibilities also include resolving technical challenges, maintaining features with monitoring, and sharing best practices with team members.

Contribute significantly to product development decisions and design, develop, and test features. Resolve technical challenges for seamless system functionality and optimal performance.