The Casualty Team Manager oversees the daily operations of the claims unit, including directing staff activities and ensuring compliance with regulatory requirements. They are responsible for coaching team members, monitoring performance metrics, and resolving customer service issues.
The representative will answer inbound calls to assist members with insurance policies and AAA memberships while delivering personalized solutions. They are expected to navigate multiple systems to resolve member issues and participate in ongoing coaching to enhance performance.
The representative will answer inbound calls to assist members with AAA membership inquiries and product recommendations. They are responsible for delivering personalized solutions while navigating multiple systems in a fast-paced, non-scripted environment.
The representative will answer inbound calls to assist members with insurance and membership inquiries while providing personalized product solutions. They are expected to navigate multiple systems simultaneously and maintain a positive, problem-solving mindset in a fast-paced environment.
