The representative will assist citizens by phone with government programs, administrative processes, and scheduling appointments. They are responsible for navigating multiple computer systems while accurately documenting interactions in a professional and confidential manner.
The role involves answering customer calls regarding meter upgrades and scheduling technician appointments. You will also manage service complaints and claims with a focus on professional communication and empathy.
Provide first-class customer assistance via phone and chat regarding delivery status, rates, and general service inquiries. Manage multiple concurrent chat sessions while accurately documenting interactions and navigating various support tools.
Provide customer support via phone and chat, assisting with account management, technical issues, and product inquiries. Promote responsible gaming practices while maintaining high standards of service quality and confidentiality.
