You will lead the customer support team, managing daily operations, capacity planning, and team development. Additionally, you will define support KPIs, implement automation and AI tools, and act as a bridge between customer feedback and internal departments like product development and logistics.
You will develop and execute the content strategy for performance channels and the online shop while leading an in-house creative team. Your role involves conceptualizing ads, managing testing pipelines, and optimizing funnels to drive revenue growth.
Own and develop the Shopify store, building and optimizing landing pages, funnel pages, product pages, upsells, bundles, and trust elements to improve conversions and average order value. Plan and analyze tests and customer journey data, and implement theme features in code while maintaining site performance, loading speed, and SEO.
You will be responsible for creating high-converting Amazon listings, A+ content, and visual assets for the Shopify store using AI tools and professional design software. Additionally, you will act as the central point of contact for all graphic-related tasks and help build internal AI-supported creative processes.
You will manage the daily operations of marketplaces including Amazon, Otto, and Decathlon, focusing on assortment, pricing, and inventory. Additionally, you will optimize advertising campaigns and analyze sales data to drive growth and profitability.
