The Master Technician is responsible for the assembly, installation, diagnostics, and repair of complex rehabilitation equipment while ensuring high standards of customer service. They also provide leadership by training and onboarding technicians and promoting technical service initiatives within their region.
The Appeals Resolution Specialist manages complex payer deferrals, denials, and appeals to ensure timely resolution and successful authorization outcomes. They collaborate with internal teams and stakeholders to resolve funding barriers while maintaining compliance with regulatory guidelines.
The Funding Supervisor manages the transaction cycle time and oversees the performance, training, and career development of the Funding Specialist team. They are responsible for monitoring productivity, ensuring quality standards, and handling employee and client conflict resolution.
The Funding Payer Specialist coordinates with internal teams and payers to secure authorizations for equipment and repairs. They are responsible for managing the transaction cycle, validating documentation, and ensuring all funding requirements are met in a timely manner.
The MIR Specialist is responsible for resolving billing issues and claim denials by correcting order information and ensuring all documentation is accurate. They coordinate with internal teams, physicians, and therapists to secure necessary funding approvals and maintain compliance with payer requirements.
The Accounts Payable Specialist manages high-volume invoice processing, including coding, entry, and reconciliation of vendor accounts. They also resolve discrepancies, maintain vendor documentation, and support month-end processes.
Manage phone inquiries and coordinate order management with branch staff, clients, and clinicians. Perform data entry, clerical tasks, and verify client information and funding eligibility for work orders.
The Funding Supervisor oversees and manages all aspects of the Funding Department, ensuring that job duties are performed at or above NSM standards. They coordinate with various leadership roles to ensure all funding procedures are completed in accordance with company policy and within expected time frames.
The role involves diagnosing and servicing client equipment using remote telematic platforms and managing work orders. It also requires coordinating field technicians and educating customers on the proper use and safety of mobility equipment.
Coordinates the complete funding transaction cycle, including coding, pricing, and gathering necessary documentation for funding packages. Manages communication between physicians, therapists, and payers to secure authorizations and ensure timely equipment delivery.
The consultant initiates client interactions to develop sales opportunities and maintain relationships regarding Complex Rehabilitation Technology products. They are responsible for lead generation, scheduling product evaluations, and collaborating with internal teams to facilitate new work orders.
The Area Manager is responsible for overseeing branch operations, financial performance, and compliance with company policies and industry standards. They also manage sales force productivity, inventory control, and staff development to ensure high-quality service delivery.
