The Account Manager is responsible for managing relationships with existing utility members and ensuring high levels of satisfaction and engagement. They will proactively communicate requirements, resolve issues, and promote NISC solutions through onsite visits and industry conferences.
The Product Analyst manages the provisioning and integrations product roadmap while collaborating with cross-functional teams to drive strategy and scalable solutions. They are responsible for documenting business requirements, evaluating system integrations, and ensuring product enhancements align with technical architecture and member needs.
Provide virtual and on-site business process consultation and implementation services to members regarding Work Management Solutions. Analyze product utilization data to identify opportunities for improvement and deliver training to internal and external stakeholders.
