The Support Specialist will troubleshoot, research, and resolve software issues related to Capital Credits for energy cooperatives. They will also conduct remote or on-site training sessions and act as a liaison between members and software development teams.
The Product Analyst will own and maintain the provisioning and integrations product roadmap while partnering with development teams to define business requirements. They will also contribute to the design of the Cloud Provisioning Framework and serve as a subject matter expert for third-party system integrations.
The role involves supporting IT infrastructure, implementing cybersecurity offerings, and maintaining internal applications. Responsibilities also include upgrading servers, deploying security patches, and providing technical support to employees and members.
The Technical Sales Specialist is responsible for performing product demonstrations for prospective and current members, focusing on Broadband operations and related software solutions. They also assist in responding to proposals, testing demonstration environments, and providing technical product advice to sales and account managers.
The Account Manager is responsible for managing relationships with existing utility members and ensuring high levels of satisfaction and engagement. They will proactively communicate requirements, resolve issues, and promote NISC solutions through onsite visits and industry conferences.
