Mosaic Pharmacy

Serve as the primary point of contact for new patients, guiding them through onboarding via phone and video consultations. Responsibilities include reconciling prescriptions, coordinating with prescribers, and managing insurance and billing issues to ensure a smooth start with the pharmacy.

Serve as the primary point of contact for patients, handling high-volume inbound and outbound calls to coordinate medication regimens and pharmacy services. Responsibilities include documenting interactions in CRM systems and routing clinical needs to pharmacists.

Conduct high-volume outbound calls to prospective patients to explain services and guide them through the enrollment process. Document all interactions accurately and collaborate with provider offices to ensure a smooth transition into pharmacy services.

Lead and develop a team of call center supervisors to manage inbound and outbound operations across phone, digital, and chat channels. Oversee performance metrics, staffing, and continuous improvement initiatives to ensure high-quality care for medically complex seniors.