The Onboarding Enrollment Coordinator serves as the primary point of contact for new patients, guiding them through the onboarding process via phone and video consultations. Responsibilities include conducting medication history interviews, reconciling prescriptions, and coordinating with prescribers and pharmacies to ensure seamless medication fulfillment.
The role involves making high-volume outbound calls to prospective patients and caregivers to explain services and guide them through the enrollment process. Responsibilities include scheduling onboarding calls, documenting interactions in company systems, and collaborating with provider offices to ensure smooth transitions.
Serve as the primary point of contact for patients, handling high-volume inbound and outbound calls to coordinate medication regimens and pharmacy services. Responsibilities include documenting interactions in CRM systems and routing clinical needs to pharmacists.
