The representative will conduct high-volume outbound calls to prospective patients to educate them on services and guide them through the enrollment process. They are also responsible for documenting interactions, scheduling onboarding appointments, and collaborating with provider offices to ensure a smooth transition.
The representative will handle a high volume of inbound and outbound calls to assist patients with medication regimens, pharmacy services, and insurance inquiries. They are responsible for documenting interactions accurately in CRM systems and escalating complex clinical concerns to the appropriate pharmacy team members.
