Metaview

The role involves taking end-to-end ownership of escalated technical issues and diagnosing root causes using internal logs. You will also design internal tools and documentation to make troubleshooting more scalable and self-serve for the Customer Success team.

Guide customers through the adoption of AI in hiring workflows to ensure long-term value and business outcomes. Act as a strategic link between customers, product, and sales teams to influence product strategy and drive account expansion.

Guide SMB customers through AI adoption and change management to drive product retention and long-term impact. Systematize scalable Customer Success processes and collaborate with Product and Sales teams to refine the roadmap.