The Support Analyst provides tier-one and tier-two support for the athenaOne EHR platform to MDVIP-affiliated practices. This role involves managing support tickets, troubleshooting workflow issues, and collaborating with internal teams to ensure system stability and operational efficiency.
Lead the end-to-end delivery of digital initiatives for the website and online enrollment experience to drive organic growth and conversions. Manage the technical backlog, facilitate Scrum ceremonies, and collaborate cross-functionally to ensure scalable and secure web platform operations.
