Configure and customize the Salesforce Service Cloud environment to support UI Call Center operations and agent workflows. Manage deployments using Copado and provide technical support, including bug remediation and knowledge transfer to internal personnel.
The QA Tester will develop and execute SIT and E2E test scenarios to ensure the quality of Salesforce call center workflows and system integrations. They are responsible for logging defects in Copado, re-testing fixes, and providing execution metrics to support deployment readiness.
