MatrixCare

The specialist performs OASIS and 485 reviews, assigns ICD-10 codes, and suggests documentation changes to ensure accuracy and compliance. They also provide excellent customer service to agencies while maintaining productivity standards and conducting peer audits.

The role involves providing technical support to customers by diagnosing and resolving software issues, data discrepancies, and billing system glitches. Responsibilities also include documenting procedures, performing software testing, and communicating case resolutions to clients.

Provide effective phone and email software support to customers while utilizing Salesforce to log and troubleshoot technical issues. Contribute to knowledge base maintenance and participate in after-hours on-call rotations.

Provide clinical software support by diagnosing and resolving complex customer issues via phone or electronic communication. Document resolutions and new issues to maintain a robust knowledge base while ensuring customer needs are met.