The coordinator communicates with guests via telephone to provide concierge-style services and detailed information about property amenities. They are responsible for addressing guest needs professionally and ensuring a positive experience throughout their stay.
The specialist will perform general office duties to support sales and marketing, including managing databases, preparing marketing materials, and verifying eligibility for tour packages. They are also responsible for relaying messages, maintaining accurate records, and ensuring professional communication with guests and team members.
The Sales Executive is responsible for converting prospective owners into purchasers through effective sales techniques and managing ongoing customer relationships. They must also ensure accurate contract processing and provide high-quality service to members and guests.
The specialist is responsible for booking vacation ownership tours through high-volume manual phone calls and managing lead distribution. Additionally, they provide guidance to struggling employees and maintain sales-related spreadsheets and software records.
