The Marketing Admin Manager oversees marketing production, lead distribution, and administrative processes to ensure operational efficiency and business goal attainment. They are responsible for analyzing performance data, managing tour manifests, and ensuring site compliance with corporate and legal policies.
The Sales Experience Manager oversees owner and customer relations to ensure high-quality service and manages daily operations of the sales gallery and front desk teams. They also coordinate administrative support for sales associates and implement strategies to reduce cancellation rates and maximize tour efficiency.
Support Marriott Vacation Club owners by handling reservations, inquiries, complaints, and account-related issues through written and verbal channels, ensuring timely resolution and accurate documentation. Explain ownership products and usage options, coordinate exchange and membership requests, translate documents as needed, and follow company procedures while meeting service and performance goals.
Manages the contract sales pipeline by ensuring accuracy, congruency, and timely communication between sales executives and customers. Facilitates the closing process by reviewing purchase documents, scheduling customer appointments, and documenting all interactions in the CRM system.
The Sales Executive Trainee assists owners and guests by providing information on property amenities, pricing, and portfolio details to create memorable vacation experiences. They are responsible for following up on leads, monitoring owner satisfaction, and developing new business opportunities through referrals and reloads.
The Sales Executive Trainee assists owners and guests with vacation experiences while managing referrals and business opportunities. They are responsible for maintaining customer records and providing information on property amenities and pricing.
The specialist will perform general office duties to support sales and marketing, including managing databases, preparing marketing materials, and verifying eligibility for tour packages. They are also responsible for relaying messages, maintaining accurate records, and ensuring professional communication with guests and team members.
The Sales Executive is responsible for converting prospective owners into purchasers through effective sales techniques and managing ongoing customer relationships. They must also ensure accurate contract processing and provide high-quality service to members and guests.
The specialist is responsible for booking vacation ownership tours through high-volume manual phone calls and managing lead distribution. Additionally, they provide guidance to struggling employees and maintain sales-related spreadsheets and software records.
