Maritz

The Implementation Manager serves as the primary point of contact for dealerships, driving engagement and utilization of OEM digital retailing systems. They are responsible for facilitating training, managing implementation milestones, and providing ongoing operational support to dealership teams.

Manage inbound calls to resolve automotive rebate claim issues and provide accurate program information to participants. Perform back-end operational tasks and update internal tracking systems to ensure data accuracy.

Design and implement meeting and incentive solutions for customers across various industries. Responsibilities include new account identification, site selection recommendations, and the negotiation of hotel and meeting facility contracts.

The manager will serve as the primary point of contact and Subject Matter Expert for dealerships regarding an OEM Digital Retailing system, leading training and support throughout the implementation lifecycle. Key duties include proactively identifying and mitigating risks, building strong partnerships with dealership teams through coaching, and monitoring performance metrics using data analytics.