The Solutions Delivery Manager is responsible for overseeing the post-sales implementation process to ensure successful customer onboarding and revenue realization. They coordinate between service delivery and engineering teams to deliver production environments while maintaining high standards of technical documentation and customer satisfaction.
The specialist will manage the Tier 1 support ticket lifecycle, acting as the human counterpart to an AI agent to ensure timely resolutions and escalations. They will also handle Apple Business Manager and MDM onboarding, SSO support, and contribute to internal documentation and knowledge base development.
The Product Manager will own and optimize the entire user journey from first engagement through long-term retention to drive growth. They will collaborate cross-functionally to improve product discovery, reduce churn, and lead innovation initiatives in areas like AI and automation.
The Cloud Infrastructure Architect will own the architecture of the hardware fleet and lead the Platform team in delivering service portfolios. They will engage with customers to map requirements to infrastructure and define next-generation system configurations.
