You will contribute to the development of safe, reliable, and scalable software systems while collaborating with internal teams to deliver exceptional customer experiences. The role involves owning technical problems end-to-end, from initial scoping through to shipping and ongoing support.
Own the full commercial lifecycle of enterprise healthcare accounts, from onboarding and value realization to renewal and expansion. Drive revenue growth by analyzing usage data and managing relationships with senior clinical and operational stakeholders.
The role involves managing the end-to-end bid process and drafting commercial agreements, including partnership and revenue share contracts. It also requires maintaining framework compliance and updating terms and conditions to align with AI and healthcare regulations.
Manage the full support lifecycle for clinicians via live chat, phone, and online training to resolve technical issues. Proactively identify product pain points and collaborate across departments to improve the user experience.
