Provide remote Tier II technical support for the Defense Travel System, assisting users with transactions, policy questions, and payment issues. Maintain accurate service records, perform audits for regulatory compliance, and contribute to process improvement activities.
The Senior DTS Help Desk Technician provides Tier II technical support for Defense Travel System users, including troubleshooting, policy guidance, and payment issue resolution. Additionally, the role involves performing travel audits, managing Government Travel Charge Card functions, and supporting business process analysis for the G8 division.
