Diagnose structural pathologies in buildings remotely and design innovative, viable rehabilitation plans. Communicate complex technical findings to non-engineering clients and lead technical investigations with high autonomy.
The specialist will serve as the primary point of contact for resolving client issues and managing service adjustments. They are responsible for implementing retention strategies to prevent cancellations and ensuring long-term client satisfaction.
Provide customer support across multiple channels and manage the sales cycle from prospecting to closing. Maintain client databases and collaborate with the sales team to develop acquisition strategies.
Provide comprehensive remote administrative support including email, calendar, and CRM management for various clients. Tasks range from customer service and lead generation to basic accounting and project coordination.
