The Inside Sales Team Lead provides leadership and guidance to representatives to ensure productivity and quality goals are met. They oversee agent workloads, implement process improvements, and manage training initiatives to enhance overall center performance.
The Customer Service Representative assists with held revenue by validating documentation, communicating with payers and customers, and applying medical policy knowledge to resolve claim issues. They also monitor accounts for barriers, identify trends to improve revenue flow, and maintain accurate records in compliance with departmental standards.
The Inside Sales Representative manages incoming and outgoing customer inquiries to increase revenue while maintaining accurate patient and physician data. They are responsible for facilitating the sales process, verifying insurance benefits, and resolving customer concerns according to company standards.
