The Solution Architect will lead end-to-end implementations of the Kivo platform and manage customer success for a portfolio of accounts. They are responsible for driving customer outcomes, retention, and expansion through strategic account management and operational delivery in regulated environments.
The Solution Architect leads end-to-end implementations of the Kivo platform and manages the post-sale customer journey to drive retention and expansion. They serve as a strategic partner to customers, facilitating design workshops, supporting validation, and ensuring successful platform adoption.
The Head of Partnerships will build and lead Kivo's partner ecosystem across software vendors and service providers to create integrated solutions. This role involves sourcing, structuring, and executing partnerships while collaborating with the C-suite to shape go-to-market motions.
