Provide tax support for individual and business returns through calls and the ticketing system, research tax laws and guidance, and prepare or review returns as needed. Document customer issues and resolutions, escalate high-impact matters, follow internal procedures, and participate in team meetings and projects.
Provide expert guidance on complex tax matters, research tax laws and regulatory changes, and prepare or review individual and business tax returns. Maintain and develop tax education materials, support junior team members, and contribute to department projects and training.
The Tier 1 Technical Support Representative provides first-level technical support to franchisees and staff by troubleshooting issues and resolving inquiries. They are responsible for documenting support requests in a ticketing system and escalating complex problems to higher-level support.
