Johns Hopkins Medical Management Corporation

The Customer Service Representative (CSR) is responsible for responding to inquiries from members, providers, and internal stakeholders. This includes listening actively, providing accurate information, resolving issues, and documenting interactions in the system.

The Clinical Documentation Specialist improves the quality and completeness of medical record documentation to ensure accurate inpatient coding and reimbursement. This role involves collaborating with physicians, leading documentation improvement initiatives, and providing educational outreach to staff.