International Medical Group

Lead and coach a team of Assistance Case Managers to ensure high-quality 24/7 service delivery and compliance with SLAs. Balance hands-on case management with operational oversight, including performance monitoring and reporting.

Manage complex medical cases including evacuations, repatriations, and critical care admissions while collaborating with medical professionals. Provide guidance and coaching to junior case managers to ensure service excellence and SLA compliance.

Lead and coach a team of Case Managers to ensure high-quality service delivery and adherence to client SLAs. Oversee operational workflows, manage escalations, and drive continuous improvement within the 24/7 assistance function.

The Inside Sales Specialist manages incoming inquiries via phone, email, and live chat to market and sell international medical insurance products. They are responsible for new customer enrollment, retention, and documenting sales activities within the CRM system.