International Medical Group

Act as the first point of contact for members and providers to gather essential medical and travel assistance information. Create accurate case records and route callers to the appropriate clinical, transport, or assistance teams.

Manage complex medical cases including evacuations, repatriations, and critical care admissions while collaborating with medical professionals. Provide guidance and coaching to junior case managers to ensure service excellence and SLA compliance.

The UX Designer is responsible for creating intuitive websites and user experiences that align with customer needs and business objectives. This includes conducting user research, developing design specifications, and maintaining design systems across platforms.

The Business Analyst acts as a liaison between business stakeholders and technical teams to translate needs into actionable requirements for web applications. They are responsible for managing the product backlog, collaborating with UX designers, and validating delivered solutions through UAT.