The specialist will diagnose and resolve technical issues related to smart access hardware and software solutions for customers. They will also provide remote and onsite training, document support issues, and collaborate with product and development teams to improve system performance.
Own the end-to-end product marketing process, including launching new features and creating multi-format content to drive customer acquisition. Manage sales enablement, distributor support, and the Singapore Shopify store's promotional activities and social media.
Provide first-line technical support and troubleshoot issues via email, chat, and Jira tickets. Collaborate with engineering teams to escalate complex problems and improve overall system reliability.
Support the marketing and creative team in planning and executing content across social media, blogs, and campaign channels. Create marketing assets and track performance insights to drive brand visibility and engagement.
