Humata Health, Inc

Lead and scale the technical support team by overseeing ticketing systems, escalation pathways, and SLAs. Implement AI-driven support tools and analyze customer data to improve product enhancements and efficiency.

The consultant manages the operational workstream for customer implementations, focusing on the discovery and analysis of prior authorization workflows. They are responsible for mapping processes, validating automations, and ensuring seamless alignment between hospital operations and the Humata platform.

Lead end-to-end implementation of healthcare products, managing project plans, milestones, and deliverables from planning to go-live. Serve as the primary point of contact for clients to ensure product adoption, satisfaction, and long-term partnership.