The Technical Engagement Specialist serves as the primary point of contact for resolving elevated technical issues for residential and business clients. They manage customer relationships by providing high-quality support via phone, chat, and email while troubleshooting system configurations and product functionality.
Provide high-quality customer service to new onboarding customers to deepen engagement with hardware products and services. Act as the primary support liaison, handling high call volumes regarding installations, billing, and technical troubleshooting for IPTV and Internet.
