The IT Support Technician will provide 24/7 technical support for fleet technology, including ELDs, tablets, and dashcams. Responsibilities include troubleshooting connectivity issues, managing device replacements, and documenting support interactions for fleet clients.
The role involves providing inbound IT helpdesk and product technical support to clients via phone. Agents are expected to perform troubleshooting while maintaining a friendly and empathetic demeanor.
Manage the full B2B sales cycle from prospecting to closing for operational and technical support services. Partner with leadership to refine market positioning and develop strategic accounts within the transportation sector.
