The Service Account Manager acts as the primary point of contact for key accounts, managing end-to-end service delivery and ensuring customer satisfaction. They coordinate cross-functional teams and external engineers to resolve technical issues while identifying opportunities for service expansion.
Design and optimize automation solutions for warehouse logistics by collaborating with partners on system architecture and layout. Act as a technical bridge to ensure high-quality solution delivery through data analysis and partner training.
Act as the primary bridge between the company and strategic customers to drive success and satisfaction through performance reporting and service project execution. Lead cross-functional taskforces to resolve major service challenges and manage external resident support engineers.
