The Assistant Manager of Customer Care supports daily operations across all contact channels while overseeing and coaching a team of supervisors. They are responsible for analyzing performance data, implementing process improvements, and ensuring the team meets established quality and service goals.
Manage and optimize performance marketing campaigns across Meta and direct buy ad networks to drive revenue. Build relationships with network partners and maintain accurate tracking and reporting infrastructure.
The Workforce Coordinator monitors real-time contact center activities, staffing levels, and queue volumes to ensure service level goals are met. They also collaborate with management to optimize schedules and provide analysis on attendance and performance trends.
Lead the strategy and performance of evergreen email and SMS lifecycle programs to improve retention and customer lifetime value. Serve as the subject matter expert for Klaviyo and Attentive to build scalable CRM solutions and automated flows.
Manage paid media campaigns across platforms like Meta and Google to acquire new customers while hitting strict KPI goals. Lead creative meetings and optimize sales funnels through A/B testing and web analytics audits.
