L1 Support Hero
Serve as the first point of contact for clients to log, triage, and prioritize incoming IT support requests. Troubleshoot technical issues across hardware, software, and networks while escalating complex problems to the L2 team.
Serve as the first point of contact for clients to log, triage, and prioritize incoming IT support requests. Troubleshoot technical issues across hardware, software, and networks while escalating complex problems to the L2 team.