The Customer Solutions Manager will own the post-launch customer experience by designing workflows, configuring the platform, and ensuring measurable value for law firm clients. They will act as a consultant to diagnose issues, drive adoption, and manage cross-functional resolutions between internal teams and customers.
The Document Review Analyst will process, validate, and extract data from healthcare-related documents using an AI-powered platform. They are responsible for maintaining data integrity, managing filing systems, and meeting productivity and quality targets.
The Customer Solutions Manager will serve as the primary client contact, building strong relationships and ensuring client satisfaction and loyalty by understanding their business goals and guiding them on platform usage. Responsibilities include monitoring usage, identifying upsell opportunities, managing renewals, and acting as an internal advocate for client needs.
