The Client Support Specialist will resolve software-related inquiries via phone, chat, and email while maintaining high client satisfaction. They will also collaborate with internal teams to escalate issues, provide product training, and contribute to continuous process improvements.
The Support Consultant will resolve client tickets via chat, phone, and email while maintaining deep product knowledge of GivingData and GLM/SLM. They will also collaborate with global team members to ensure proactive problem resolution and facilitate training for internal and external stakeholders.
You will own the end-to-end team member lifecycle strategy, including recruiting, onboarding, and early-tenure experience. Additionally, you will manage and develop a team while acting as a strategic partner to hiring managers across the organization.
You will manage the end-to-end renewal process while building strong, strategic relationships with clients to drive retention and growth. Additionally, you will collaborate with internal teams to identify upsell opportunities and ensure client success through proactive engagement and account planning.
You will lead and mentor a team of Client Success Managers to drive product adoption, retention, and consistent client outcomes. You will also serve as the primary escalation point for enterprise accounts and collaborate with internal teams and partners to identify expansion opportunities.
The Senior Marketing Manager will drive market growth in Australia by building partnerships, managing lead generation campaigns, and executing in-person events. They will also oversee content development and digital marketing efforts to increase brand awareness and pipeline conversion.
The representative will triage and resolve inbound technical support tickets while maintaining accurate documentation in Zendesk. They will also advocate for platform features, assist with client training, and collaborate with internal teams to improve support processes.
The representative will triage and resolve inbound technical support tickets while maintaining accurate documentation in Zendesk. They will also advocate for new platform features and facilitate cross-departmental relationships to ensure client success.
The Senior Brand Graphic Designer will establish and maintain the company's brand framework, ensuring visual consistency across all product lines and client segments. They will also personally produce high-volume marketing and brand creative while managing external agencies and freelancers.
The Director of PMO will lead and develop the project management team while overseeing portfolio governance, delivery health, and operational standards. They will partner with leadership to scale implementation processes, manage cross-functional capacity, and drive continuous improvement across the organization.
You will own end-to-end cloud operations for a portfolio of SaaS products, ensuring high availability, performance, and reliability. Additionally, you will lead incident management, manage infrastructure costs, and build and mentor a team of system administrators and SREs.
The Senior Director will own and drive the maturity of the information security and GRC program, setting the strategic roadmap across multiple products and regions. They will lead technical security and compliance teams while serving as the executive voice during security incidents and regulatory engagements.
You will embed with product teams to solve complex technical problems and own the architectural integrity of shared services. Additionally, you will lead solution design initiatives and set standards for AI-assisted development across the organization.
