You will lead the end-to-end client experience by unifying Professional Services, Support, and Client Success into a cohesive journey. Additionally, you will drive strategic initiatives such as implementing a consultative delivery model and optimizing partner capacity to ensure sustainable, high-quality client outcomes.
The Product Owner will manage the backlog for scrum teams, prioritizing tasks and ensuring engineering teams are aligned with client needs and product goals. They will also lead client discovery, synthesize feedback, and use data to drive roadmap decisions and feature adoption.
You will lead the end-to-end client experience by unifying Professional Services, Support, and Client Success into a coherent journey. You will also manage partner capacity, define pricing models, and implement a consultative delivery methodology to ensure client outcomes.
You will lead and mentor a team of Client Success Managers to drive product adoption, retention, and expansion within the enterprise client portfolio. You will also serve as the primary escalation point and collaborate with internal and external partners to ensure seamless service delivery.
The Director will lead the client community strategy by creating cohesive experiences, events, and digital spaces that foster connection and learning. They will also manage client advocate networks and align cross-functional teams to drive community impact and business growth.
The Director of Demand Generation will own and execute the strategy for the government and public sector segments to drive pipeline and revenue. They will lead account-based marketing initiatives and partner cross-functionally with Sales, Content, and Product Marketing to ensure campaign success.
The Senior Manager, Capture will lead and develop a team of proposal professionals while owning the end-to-end response process for solicitations. They are responsible for scaling opportunity identification, implementing AI-assisted workflows, and partnering with sales leadership to drive revenue growth.
The Technical Support Engineer acts as the primary bridge between the Support and Engineering teams, managing complex escalations from reproduction to resolution. They are responsible for performing advanced technical analysis, maintaining documentation, and driving improvements in ticket quality and defect resolution processes.
Design and build functional prototypes to test hypotheses with real users through rapid experimentation. Work across the full stack to shape product direction while contributing ideas beyond simple implementation.
The VP of Product Management will lead the product management, ownership, and design functions across a global SaaS portfolio. They will partner with executive leadership to define portfolio strategy, drive operational maturity, and ensure successful go-to-market execution.
The Marketing Manager will drive list building, partnerships, and demand generation across the UK and EU markets. They are responsible for planning regional events, managing content production, and coordinating digital marketing strategies to increase brand visibility.
The Senior Manager will lead product marketing and client expansion strategies, including go-to-market planning and sales enablement. They will also manage demand generation campaigns to drive revenue growth and product adoption among existing clients.
The Support Consultant will resolve client tickets via chat, phone, and email while maintaining deep product knowledge of GivingData and GLM/SLM. They will also collaborate with global team members to ensure proactive problem resolution and facilitate training for internal and external stakeholders.
You will own the end-to-end team member lifecycle strategy, including recruiting, onboarding, and early-tenure experience. Additionally, you will manage and develop a team while acting as a strategic partner to hiring managers across the organization.
You will manage the end-to-end renewal process while building strong, strategic relationships with clients to drive retention and growth. Additionally, you will collaborate with internal teams to identify upsell opportunities and ensure client success through proactive engagement and account planning.
The representative will triage and resolve inbound technical support tickets while maintaining accurate documentation in Zendesk. They will also advocate for platform features, assist with client training, and collaborate with internal teams to improve support processes.
The representative will triage and resolve inbound technical support tickets while maintaining accurate documentation in Zendesk. They will also advocate for new platform features and facilitate cross-departmental relationships to ensure client success.
The Senior Director will own and drive the maturity of the information security and GRC program, setting the strategic roadmap across multiple products and regions. They will lead technical security and compliance teams while serving as the executive voice during security incidents and regulatory engagements.
You will embed with product teams to solve complex technical problems and own the architectural integrity of shared services. Additionally, you will lead solution design initiatives and set standards for AI-assisted development across the organization.
