Foundant + smartsimple

Support Engineer

Foundant + smartsimple · Full Time · 3 hours ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 5-10 yrs exp 💼 Software Development

The Support Engineer is responsible for resolving high-volume technical tickets for the SmartSimple platform while maintaining strict SLA targets. They will also author internal knowledge base articles and collaborate with implementation teams to resolve client blockers.

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Senior Director of Support

Foundant + smartsimple · Full Time · 3 hours ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 10+ yrs exp 💼 Support

Lead and scale the SMS support team by defining operational frameworks, SLAs, and performance metrics to ensure high client satisfaction. Drive the strategic adoption of AI-assisted support tools to improve efficiency, ticket deflection, and the overall client experience.

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Associate Implementation Consultant - Strategic Advancement Focus

Foundant + smartsimple · Full Time · 6 days ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 0-2 yrs exp 💼 Others

Lead the end-to-end implementation of Foundant software for new clients, ensuring alignment with business objectives and ROI. Provide training, configuration guidance, and data migration support to optimize nonprofit business process workflows.

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Associate Implementation Consultant - Grants and Scholarships Focus

Foundant + smartsimple · Full Time · 6 days ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 0-2 yrs exp 💼 Others

Lead the end-to-end implementation of Foundant software for new clients, ensuring alignment with business objectives and ROI. Provide training, configuration guidance, and consulting on nonprofit sector best practices for grant and scholarship workflows.

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Implementation Consultant - Grants and Scholarships Focus

Foundant + smartsimple · Full Time · 6 days ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 2-5 yrs exp 💼 Others

Lead the end-to-end implementation of Foundant software for new clients, focusing on grants and scholarships. Provide expert consulting, training, and configuration to ensure clients achieve business value and ROI.

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Associate Implementation Consultant - Fund Accounting Focus

Foundant + smartsimple · Full Time · 6 days ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 0-2 yrs exp 💼 Finance

Lead the end-to-end implementation of Foundant software for new clients, focusing on configuration and training. Provide expert guidance on nonprofit fund accounting practices and ensure clients achieve their business objectives and ROI.

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Senior Developer

Foundant + smartsimple · Full Time · 15 days ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 5-10 yrs exp 💼 Software Development

Design and build interactive prototypes and run fast experiments to make data-driven product decisions. Work across the full stack to shape both the implementation and the overall direction of the product.

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Implementation Consultant

Foundant + smartsimple · Full Time · a month ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 2-5 yrs exp 💼 Others

The role involves configuring systems end-to-end, performing quality assurance testing, and leading functionality delivery sessions with clients. You will also handle technical investigations of client issues and assist the support desk with complex system tickets.

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Project Coordinator

Foundant + smartsimple · Full Time · 2 months ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 2-5 yrs exp 💼 Product

The Project Coordinator manages the RFS pipeline in Salesforce and configures projects in Rocketlane to ensure smooth handoffs to implementation teams. They also handle contract administration, client scheduling, and act as a cross-functional liaison between Sales, Product, and Implementation.

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Technical Account Manager

Foundant + smartsimple · Full Time · 3 months ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 5-10 yrs exp 💼 Sales

The role involves acting as a trusted technical advisor to enterprise accounts, understanding their objectives, and proactively monitoring system health to prevent issues. Key duties include leading complex troubleshooting efforts, providing architectural guidance during implementations, and enabling client teams through tailored knowledge transfer.

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Director, Product Marketing

Foundant + smartsimple · Full Time · 5 months ago

Foundant + smartsimple

🌎 Canada, Ireland, United Kingdom, United States ⭐ 5-10 yrs exp 💼 Product

This role involves owning product marketing release strategy across multiple products, developing clear positioning and value propositions, and leading end-to-end Go-to-Market planning for new releases and enhancements. The director will also serve as an internal and external product evangelist, deeply partnering with Sales, Product Management, and Demand Generation teams.

product-marketing editing saas product-management b2b communication training leadership

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Technical Support Representative

Foundant + smartsimple · Full Time · 5 months ago

Foundant + smartsimple

🌎 Canada, United States ⭐ 0-2 yrs exp 💼 Support

The representative will provide exceptional customer support by responding to requests via email, online, and telephone, focusing on resolving day-to-day challenges with innovative solutions. Responsibilities include troubleshooting issues, analyzing root causes, escalating complex problems, and ensuring timely resolution according to Service Level Agreements.

communication customer-support leadership documentation client-service

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