You will travel to customer sites to install, maintain, and upgrade various ITS and imaging devices such as CCTV and video detection systems. Additionally, you will perform troubleshooting, system diagnostics, and preventive maintenance to ensure effective operation of traffic and safety equipment.
The Provider Ops Coordinator resolves escalated customer issues by leveraging tolling industry expertise and CRM tools. They also collaborate with internal teams to identify process improvements and minimize revenue loss through data-driven recommendations.
The Customer Service Representative serves as the first point of contact for inquiries via phone, chat, and email. They are responsible for resolving billing issues, updating customer accounts in CRM software, and collaborating with internal partners to ensure a seamless customer experience.
Serve as the primary point of contact for customers via phone, chat, and email to resolve inquiries and billing issues. Maintain accurate customer records in CRM platforms and collaborate with internal teams to ensure a seamless service experience.
