The role focuses on improving customer journeys and service excellence through coaching, training, and quality monitoring. Responsibilities include analyzing customer satisfaction data and resolving complex complaints to ensure high-quality service across Scotland.
Energy Saving Trust
6 Remote Job Openings at Energy Saving Trust
Lead the design, delivery, and continuous improvement of digital funding products for loans and grants. Collaborate with multidisciplinary teams to ensure services are secure, compliant, and user-centered to support the transition to net zero.
The role involves designing and delivering high-impact inclusion interventions and coordinating the organization-wide EDI strategy. You will lead the EDI Committee and provide pragmatic specialist advice to ensure inclusive practices are embedded internally and externally.
Head of HR Operations- maternity cover (12 months)
Energy Saving Trust
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Part Time
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14 days ago
Energy Saving Trust
Lead core HR operations including payroll, recruitment, and office management to ensure efficient and inclusive people services. Drive the development of reward strategies and use data insights to streamline HR processes and reporting.
Lead the design and evolution of the technology landscape to ensure scalability, security, and alignment with strategic net-zero objectives. Define architecture standards, roadmaps, and governance while driving cloud, data, and integration strategies.
Lead the development and delivery of the cyber security strategy, policies, and operational controls to protect information assets. Manage cyber risk, ensure regulatory compliance, and oversee incident response and recovery activities.