The Associate Member Advocate handles inbound and outbound customer service calls to assist members with plan enrollment, benefit explanations, and issue resolution. They are responsible for documenting interactions accurately and ensuring a positive member experience throughout the post-enrollment journey.
The Senior Data Engineer will architect and maintain scalable data pipelines and real-time streaming architectures while driving analytics and machine learning initiatives. They will also serve as a subject-matter expert, mentor junior engineers, and define data quality and governance strategies.
The Staff Platform Engineer will architect and scale cloud-native platforms while leading the development of Internal Developer Platforms integrated with AI/ML capabilities. This role involves driving technical strategy, mentoring engineering teams, and ensuring the security, scalability, and cost-efficiency of AWS infrastructure.
