You will develop and operate infrastructure components, platform services, and automation solutions while ensuring stable CI/CD environments. Additionally, you will manage Kubernetes clusters and build a technical foundation for internal AI tooling and development.
You will be responsible for developing and maintaining infrastructure components, platform services, and automation solutions while ensuring stable CI/CD environments. Additionally, you will manage monitoring, logging, and internal AI tooling to support the company's technical infrastructure.
You will act as a competent contact person and problem solver for online customers, handling complex inquiries from the 1st level support. Additionally, you will collaborate with internal departments and external partners to ensure efficient, high-quality resolutions and contribute to process improvements.
Responsible for the end-to-end administration and development of low-code customer service tools like Zendesk and Babelforce. The role involves managing stakeholders, implementing AI components, and leading projects from market analysis to go-live.
Responsible for the administration, configuration, and strategic development of low-code customer service tools like Zendesk and Babelforce. The role involves managing stakeholders, implementing AI components, and leading projects from market analysis to go-live.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the entire development lifecycle from architecture to deployment on Kubernetes and AWS.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the full development lifecycle from architecture to deployment on Kubernetes/AWS while collaborating with cross-functional teams.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the full development lifecycle from architecture to deployment on Kubernetes and AWS.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the entire development lifecycle from architecture to deployment on Kubernetes and AWS.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the entire development lifecycle from architecture to deployment on Kubernetes and AWS.
Lead the Loyalty digital platform team, balancing hands-on engineering with people management to deliver high-quality software. Collaborate with the Product Owner to manage delivery, quality, and technical standards while fostering team autonomy and professional growth.
You will act as a business and knowledge architect to simplify and automate customer service processes for both humans and AI. You will also establish feedback loops and collaborate with management to implement sustainable process improvements.
