You will be responsible for the operational implementation, maintenance, and quality assurance of content across digital touchpoints and the app. Additionally, you will support the Onsite Merchandising Manager with analytical tasks and collaborate with internal departments to ensure a customer-centric product presentation.
You are responsible for the operational implementation of content on the website and app, ensuring that product, image, and text content is accurately maintained. You will perform quality checks, curate articles for content formats, and support the onsite management team with operational tasks and analyses.
You will lead a cluster within the Onsite Operations & Enablement team, ensuring operational excellence and managing content quality. Additionally, you will drive process improvements, tool development, and cross-functional stakeholder coordination to enhance performance.
You will lead a cluster within the Onsite Operations & Enablement team, ensuring operational excellence and managing content quality standards. Additionally, you will drive process improvements, manage resources, and foster effective collaboration across internal and external stakeholders.
You will develop and operate infrastructure components, platform services, and automation solutions while ensuring stable CI/CD environments. Additionally, you will manage Kubernetes clusters and build a technical foundation for internal AI tooling and development.
You will be responsible for developing and maintaining infrastructure components, platform services, and automation solutions while ensuring stable CI/CD environments. Additionally, you will manage monitoring, logging, and internal AI tooling to support the company's technical infrastructure.
You will act as a competent contact person and problem solver for online customers, handling complex inquiries from the 1st level support. Additionally, you will collaborate with internal departments and external partners to ensure efficient, high-quality resolutions and contribute to process improvements.
Responsible for the end-to-end administration and development of low-code customer service tools like Zendesk and Babelforce. The role involves managing stakeholders, implementing AI components, and leading projects from market analysis to go-live.
Responsible for the administration, configuration, and strategic development of low-code customer service tools like Zendesk and Babelforce. The role involves managing stakeholders, implementing AI components, and leading projects from market analysis to go-live.
You will act as a business and knowledge architect to simplify and automate customer service processes for both humans and AI. You will also establish feedback loops and collaborate with management to implement sustainable process improvements.
