You will act as a competent contact person and problem solver for online customers, handling complex inquiries from the 1st level support. Additionally, you will collaborate with internal departments and external partners to ensure efficient, high-quality resolutions and contribute to process improvements.
You will manage the commercial performance and development of fashion assortments across DACH and international markets using an app-first approach. You are responsible for planning onsite content, analyzing customer behavior data, and coordinating across marketing and brand teams to drive sales.
You will be responsible for the navigation and search user journey across all digital channels, aligning the roadmap with business strategy and customer needs. You will also leverage AI and generative AI to optimize product discovery and measure success through data-driven insights.
You will be responsible for the navigation and search user journey across all digital channels, aligning the product roadmap with business strategy and market trends. You will leverage AI and data-driven insights to optimize discovery experiences and lead the implementation of new features with your development team.
Responsible for the end-to-end administration and development of low-code customer service tools like Zendesk and Babelforce. The role involves managing stakeholders, implementing AI components, and leading projects from market analysis to go-live.
Responsible for the administration, configuration, and strategic development of low-code customer service tools like Zendesk and Babelforce. The role involves managing stakeholders, implementing AI components, and leading projects from market analysis to go-live.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the full development lifecycle from architecture to deployment on Kubernetes/AWS while collaborating with cross-functional teams.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the entire development lifecycle from architecture to deployment on Kubernetes and AWS.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the entire development lifecycle from architecture to deployment on Kubernetes and AWS.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the entire development lifecycle from architecture to deployment on Kubernetes and AWS.
Design and develop complex backend services and cloud infrastructure for a mobile platform focusing on scalability and performance. Take ownership of the full development lifecycle from architecture to deployment on Kubernetes and AWS.
Lead the Loyalty digital platform team, balancing hands-on engineering with people management to deliver high-quality software. Collaborate with the Product Owner to manage delivery, quality, and technical standards while fostering team autonomy and professional growth.
You will act as a business and knowledge architect to simplify and automate customer service processes for both humans and AI. You will also establish feedback loops and collaborate with management to implement sustainable process improvements.
