The Customer Service Specialist will manage incoming customer inquiries via a ticketing system and provide technical support for the company's SaaS solution. Additionally, they will assist with customer onboarding, create help center content, and facilitate training sessions.
You will manage incoming customer inquiries via a ticketing system and provide technical support to ensure efficient product usage. Additionally, you will assist with customer onboarding, create help center content, and facilitate training sessions.
The role involves managing customer inquiries via a ticketing system, troubleshooting user issues, and providing expert advice on product usage. Additionally, the candidate will support customer onboarding, create help center content, and facilitate training sessions.
Provide advanced Level 2 and Level 3 technical support to internal global users via ticketing systems and remote tools. Perform system and network administration tasks to ensure stable IT services across multiple time zones.
