Drees & Sommer SE

Provide advanced Level 2 and Level 3 technical support to internal global users via ticketing systems and remote tools. Perform system and network administration tasks to ensure stable IT services across multiple time zones.

Provide first-level technical support to internal global users via ticketing systems and remote tools. Diagnose hardware and software issues while managing user onboarding and offboarding processes.

Provide first-level technical support to internal users across global regions via ticketing systems and remote tools. Manage user accounts, document incidents, and escalate complex issues to second-level support teams.