The Maintenance Coordinator manages the end-to-end lifecycle of maintenance requests, including intake, triage, scheduling, and quality verification. They are responsible for meeting service level agreements and maintaining accurate records while collaborating with teams to resolve escalations.
The Maintenance Specialist resolves sensitive and complex maintenance escalations while providing guidance and support to Maintenance Coordinators. They are responsible for managing vendor relationships, ensuring cost-effective repairs, and developing standard operating procedures to improve team performance.
