The National Support Engineer serves as a subject matter expert providing second-level technical support to the field service team and managing complex escalations. They are responsible for analyzing service data to identify trends, improving instrument performance, and mentoring the field support group.
The National Support Engineer serves as a subject matter expert providing second-level technical support and guidance to the field service team. They are responsible for analyzing service data to identify trends, improving instrument performance, and conducting advanced user training.
The Digital Solutions Engineer serves as the national subject-matter expert for middleware, connectivity, and digital workflow optimization across the hemostasis portfolio. This role involves leading middleware installations, troubleshooting escalated digital issues, and collaborating with cross-functional teams to ensure secure and efficient digital adoption.
