Manage and develop five team leaders to ensure consistent service delivery and operational excellence across the service desk and NOC. Oversee service KPIs, enforce documentation standards, and act as the primary escalation point for complex client issues.
Provide remote technical support to dental practice clients via phone, email, and chat to resolve hardware and software issues. Perform routine maintenance, system configurations, and document support requests while maintaining high service standards.
Provide technical support to dental practice clients via phone, email, and chat while managing hardware and software installations. Document support requests, perform diagnostic procedures, and communicate with vendors to resolve technical issues.
