Provide technical support to dental practice clients via phone, email, and chat while managing hardware and software installations. Document support requests, perform routine maintenance, and communicate with vendors to resolve technical issues.
The Service Manager will oversee service delivery by managing five team leaders and ensuring consistent performance across the Service Team and NOC. Responsibilities include driving service KPIs, managing escalations, and implementing standardized processes to support large-scale dental practice clients.
The technician will provide Tier 1 IT support to dental practices, handling inbound calls and tickets for issues like password resets and workstation troubleshooting. They are also responsible for documenting work thoroughly and escalating critical issues when necessary.
