Cubic Corporation

The Regional Head of Customer Success provides senior leadership and end-to-end accountability for customer outcomes across multiple lines of service in the NAM region. This includes managing regional escalations, overseeing service delivery managers in a matrix environment, and ensuring SLA/KPI compliance.

Lead a team of Program Managers to define and execute the standard operating model for Customer Success across a global portfolio. Standardize processes, playbooks, and reporting while driving the Monthly Operating Review rhythm and cross-functional alignment.

Lead the operational execution, delivery governance, and release integrity of live and in-flight services across the Global Services portfolio. Manage a multi-disciplinary team of SDMOs, Project Managers, and Release Managers to ensure service performance and customer confidence.

Acts as a strategic advisor to senior leadership to align people strategies with business objectives and organizational performance. Leads complex HR initiatives including workforce planning, organizational design, and large-scale change management.

Responsible for the maintenance and repair of client equipment on Cubic assets to ensure maximum reliability and availability. The role involves performing routine maintenance, responding to faults, and adhering to contractual SLAs.