Consult with clients on the definition and implementation of Application Lifecycle Management (ALM) processes using Jira, SAP Solution Manager, and Cloud ALM. Identify optimization potential within existing ALM landscapes and conduct training workshops for clients and team members.
Lead and develop the ServiceNow consulting team while overseeing the implementation and optimization of ITSM modules for clients. Drive the strategic positioning of the ServiceNow portfolio and manage projects from analysis through to go-live.
Lead and manage a team of ALM consultants, overseeing professional development and resource planning. Responsible for the end-to-end delivery of customer projects and the strategic implementation of ALM strategies using Jira and SAP tools.
