COVU

The Service Support Specialist will manage insurance policy servicing, handle customer inquiries, and maintain accurate documentation in Salesforce. They are responsible for managing account billing, policy renewals, and ensuring high customer satisfaction through efficient call management.

The Service Support Specialist will manage insurance policy servicing, handle customer inquiries, and ensure accurate account billing and escrow coordination. They are responsible for maintaining high customer satisfaction scores and managing daily call volumes while adhering to strict documentation standards.