Conduent Business Solutions of Puerto Rico, Inc.

Handle incoming calls to assist members with Medicare plan enrollment, disenrollment, and claims processing. Navigate 30-40 different systems to provide accurate healthcare benefit information and support.

Manage inbound calls, chats, and emails to resolve multi-product fraud-related client requests and process claims. Conduct investigations and document all actions in the case management system while delivering a professional client experience.

Manage a high volume of inbound calls to assist cardholders with payment and benefit inquiries. Process transactions via web-based applications while maintaining strict confidentiality and compliance with regulations.