Conduent Business Solutions of Puerto Rico, Inc.

Manage inbound customer inquiries regarding account transactions and potential fraud concerns. Process fraud claims and disputes while maintaining accurate documentation in the case management system.

Manage a high volume of inbound calls to provide cardholders with information regarding payments and benefits. Process transactions via web-based applications while maintaining strict confidentiality and compliance with regulations.

Handle incoming calls to assist members with Medicare plan enrollment, disenrollment, and claims processing. Navigate 30-40 different systems to resolve customer inquiries and provide healthcare benefit information.