Provide phone-based technical support to Canon customers, troubleshoot printer issues, research and resolve inquiries, and escalate or follow up on cases as needed. Document customer interactions and resolutions, support purchase decisions, and help customers complete orders through Canon’s website.
Provide phone-based technical support to Canon customers, troubleshoot inkjet printer issues, resolve inquiries using software and network tools, and escalate or follow up on cases as needed. Document customer interactions and resolutions, collaborate with customers and team members, and assist customers with purchase decisions and orders on Canon’s website.
Provide expert technical assistance for Canon camera and video products while supporting CPS members with service coordination and troubleshooting. Accurately document all customer interactions in CRM tools and escalate complex issues to internal teams.
