brightfin

Manage and process client orders across multiple platforms while ensuring adherence to contracted SLAs. Collaborate with internal teams to document support activity and contribute to process improvement initiatives.

The VP of Marketing will define the AI-Native IT Spend Optimization category narrative and drive demand generation to increase new ARR. They will lead competitive displacement strategies against incumbents and manage all external communications, including the brand, website, and podcast.

Provide Level 2 technical support for complex incidents involving the brightfin product on the ServiceNow platform. This includes performing root cause analysis, implementing configuration-based upgrades, and collaborating with internal teams for bug fixes.

The L1 Technical Support Specialist is responsible for diagnosing and resolving technical incidents while maintaining accurate documentation and knowledge base entries. They will collaborate with internal teams to ensure efficient issue resolution and provide regular status updates to stakeholders.