brightfin

The developer will design, develop, and deliver solutions on the ServiceNow platform while analyzing business requirements to solve complex client issues. They will also provide technical support, maintain system documentation, and collaborate with stakeholders to ensure scalable application development.

The Client Success Manager serves as the primary business interface for customers, overseeing contractual scope, service level agreements, and overall customer satisfaction. They are responsible for driving product adoption, managing retention plans, and identifying upsell opportunities while coordinating with internal departments to ensure service excellence.

The specialist assists the onboarding manager in collecting and mapping critical customer data and coordinating internal teams for seamless implementation. They manage carrier details, financial periods, and operational go-live readiness to ensure a positive customer experience.