brightfin

The role focuses on diagnosing and resolving complex technical issues for clients while managing incident queues and maintaining internal knowledge bases. It involves collaborating with technical leaders to improve product processes and ensuring high levels of customer satisfaction.

Responsible for processing system-triggered invoice audits and data reconciliation tasks to ensure high data integrity for telecom expense management. The role involves generating allocation and accrual reports and troubleshooting data quality issues to improve client experience.

Manage and process client orders across multiple platforms to ensure delivery within contracted SLAs. Collaborate with internal teams to document support activity and identify process improvements.