Diagnose and resolve complex API and SDK issues while collaborating with engineering teams to fix bugs. Maintain high-quality documentation and provide empathetic, technical support to developers using the Braintrust platform.
You will own customer-facing support for hybrid and self-hosted deployments, debugging complex infrastructure issues across Kubernetes and cloud environments. Additionally, you will lead incident response, ship code fixes, and build diagnostic tooling to improve system reliability.
Diagnose and resolve complex technical issues for developers using Python and TypeScript SDKs while collaborating with engineering teams. You will also document findings, create knowledge base content, and provide feedback to shape product roadmaps.
