The MyVES Manager leads a remote team to facilitate secure and timely communication between the VA and Veterans Evaluation Services. This role oversees operational performance, ensures compliance with privacy standards, and drives continuous improvement through coaching and process optimization.
The Quality Analyst Provider Liaison provides support to medical providers regarding MDE reports and DBQs via phone and email. They are responsible for troubleshooting technical issues, routing diagnostic requests, and maintaining accurate documentation of all provider interactions.
This role provides guidance, coaching, and training to team members while monitoring communications to ensure quality and compliance. The specialist also analyzes performance metrics and collaborates with leadership to implement process improvements.
