The CRM Systems Analyst will manage and optimize the Salesforce ecosystem, including configuring Service, Sales, and Experience Clouds. They will also oversee integrations with third-party platforms and provide actionable insights through reporting and analytics.
Lead the modernization of the CITI Program LMS platform by managing release engineering, cloud delivery, and environment automation. Collaborate with development teams to improve the build, deployment, monitoring, and scaling of .NET and React applications.
The role focuses on identifying new organizations and generating leads through market research and targeted outbound outreach. The specialist will manage leads in a CRM and collaborate with the team to refine messaging and evaluate training needs for clinical research sites.
Lead the development, management, and growth of Environmental Health and Safety educational content and products. Coordinate with subject matter experts and internal teams to ensure content remains current and impactful.
Provide concierge-level technical support and onboarding for new organizational subscribers of the CITI Program. Act as a liaison between customers and internal teams while participating in User Acceptance Testing for software updates.
