BillingPlatform

Act as the first point of contact for enterprise customers to triage and resolve application issues. Coordinate with internal engineering teams to drive timely resolutions and maintain accurate support records.

Partner with the Enterprise Sales team to lead discovery sessions and design complex revenue lifecycle management solutions for global enterprises. Serve as a trusted advisor on billing operations and revenue recognition while mentoring other solution engineers.

Lead end-to-end customer-facing implementation projects for a revenue lifecycle management platform from post-sales handover to go-live. Coordinate cross-functional teams and manage project governance to ensure delivery is on time, in scope, and aligned with customer value.

Lead and mentor a cross-functional engineering team while contributing hands-on technical work to drive platform improvements. Coordinate with Product Managers to manage sprints, ensure production stability, and oversee the end-to-end release lifecycle.

The role involves owning on-call processes, managing SLOs/SLIs, and designing scalable AWS infrastructure using IaC. The engineer will also maintain Kubernetes clusters, build CI/CD pipelines, and implement comprehensive monitoring and observability tools.

Develop clean, efficient, and well-tested code within a high-scale microservices architecture. Collaborate with cross-functional teams to troubleshoot production issues and ensure system reliability for global customers.

This role is responsible for owning pipeline health reporting, forecast analytics, and conversion metrics across the go-to-market function, while also serving as the primary owner of the Deal Desk process ensuring disciplined pricing and contract governance. Additionally, the manager will partner with leadership to design and administer annual sales compensation plans, owning calculations, validation, and payout reporting.